How do you measure intangible benefits of digital transformation?

Use proxy metrics like employee satisfaction scores, customer retention rates, and process efficiency improvements to quantify intangible benefits.

Should ROI measurement start before or after digital transformation implementation?

ROI measurement should begin during planning phase with baseline establishment, then continue throughout implementation and post-deployment phases.

Review KPIs quarterly for relevance and accuracy, with annual comprehensive assessments to ensure alignment with evolving business objectives.

Data quality is fundamental to accurate measurement; poor data leads to incorrect conclusions and misguided strategic decisions.

Share with

Contents

Build Business Processes in Minutes!
See how

Contents

Build Business Processes in Minutes!
See how

Share with